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ELEVATEX

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[SOLVED]Randomly getting logged out of the app

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Hello!

Since I got advised to share this on the forum.

I have had a really strange bug where out of nowhere I got logged out during my flight.

No tracking was lost however, I have seen strange behaviour when I then tried to log back in.

1. I dont know why but the login page loaded and loaded without any error as a feedback
2. This also caused an issue where the app was confused and also infinitely loaded. I fixed this by right clicking on the elevatex icon in the Windows taskbar to click on the restore thing

I have no clue what caused this or when it did happen I only noticed my flight was gone from the live map within my browser.

Hi @Exytra we are sorry to hear you are experiencing sign-out issues. Next time this happens check if you can still see the navbar on the left side of the screen. We have had some occasional situation where it shows the login screen but your app is actually still fully authorized. This can be noticed when the menu bar is visible on the left side.

This should be resolved in the next upcoming update!

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